Question 1

How do I create my first course?

Accepted Answer

After signing up, click "New Course" from your dashboard. You can start from scratch, use a template, or let AI generate a course outline for you. Our AI assistant can help at every step.

Question 2

What is Agent Mode?

Accepted Answer

Agent Mode is our autonomous AI assistant that can create entire modules, lessons, and content for you. When you ask about topics requiring current information, it automatically researches the web first to gather accurate, up-to-date facts before creating content. It makes decisions and takes actions on your behalf, so you can review and refine rather than create from scratch. Toggle it on in the AI panel.

Question 3

Can Agent Mode research topics from the web?

Accepted Answer

Yes! Agent Mode includes intelligent web research powered by Exa AI. When you ask about current events, trends, industry practices, or any topic requiring up-to-date information, it automatically searches the web, analyzes the results, and incorporates accurate facts and citations into your course content. You'll see real-time progress as it researches.

Question 4

What are AI Executions?

Accepted Answer

AI Executions power all AI features. Standard mode (chat, content generation) costs 1 execution. Image generation costs 2 executions. Agent Mode costs 3 executions per step — more autonomous actions create more value! Check your usage in Settings > AI Usage.

Question 5

Why does Agent Mode cost more?

Accepted Answer

Agent Mode autonomously executes multi-step tasks, making decisions and taking actions on your behalf. Each step costs 3 executions because it delivers significantly more value than a single chat message. It's like having an AI assistant do the work for you!

Question 6

Which plans include Agent Mode?

Accepted Answer

Agent Mode is available on Creator, Team, and Enterprise plans. Toggle between Standard mode (for quick chats and single operations) and Agent Mode (for complex multi-step tasks) right in the AI assistant panel. Creator gets 500 AI Executions/month — plenty for most workflows!

Question 7

What can the AI help me create?

Accepted Answer

Our AI can generate course outlines, lesson content, quiz questions, summaries, and even images. It understands instructional design principles and can adapt content for different audiences and learning objectives.

Question 8

Can I pause my subscription?

Accepted Answer

Yes! The Parking tier ($9/month) lets you keep your courses and data safe while taking a break. You can view and export your content, but editing is paused. Reactivate anytime to a paid plan.

Question 9

Can I change plans later?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Question 11

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee for all paid plans. If you're not satisfied, contact us for a full refund.

Question 12

Is there a free plan?

Accepted Answer

Yes! Our Free plan lets you create and publish 1 course with basic AI features. Perfect for trying out the platform before upgrading.

Question 13

How do I export my course data?

Accepted Answer

All tiers can export courses as JSON (full source data) or standard formats (SCORM, xAPI, Web). Your data is always yours — we never lock you in.

Question 14

What export formats are supported?

Accepted Answer

We support SCORM 1.2, SCORM 2004, xAPI (Tin Can), and standalone web packages. All exports are LMS-compatible and include tracking data.

Question 15

Can I import courses from other platforms?

Accepted Answer

Currently, we support importing from JSON and common course formats. Contact us for enterprise migration assistance from platforms like Articulate Rise 360.

Question 16

What happens when I cancel?

Accepted Answer

You keep access until your billing period ends. Then you can export your data, switch to Parking to preserve everything, or downgrade to Free (1 published course, watermarked exports).

Question 17

How do I manage team members?

Accepted Answer

Team and Enterprise plans include team workspaces. Go to Workspace Settings to invite members, set permissions, and manage access. Each member can have different roles.

Question 18

Is my data secure?

Accepted Answer

Yes! We use industry-standard encryption, secure cloud infrastructure (Google Cloud), and follow best practices for data protection. Your content is private and never used to train AI models.

Question 19

Does CourseForge work on mobile devices?

Accepted Answer

Yes! Our responsive design works on desktop, tablet, and mobile. The course editor is optimized for desktop, while course preview and consumption work great on any device.

Question 20

Is the content WCAG accessible?

Accepted Answer

We prioritize accessibility with WCAG 2.1 AA compliance. Our built-in accessibility auditing helps you create courses that work for all learners, including those using screen readers.

Question 21

Do you have an API?

Accepted Answer

Yes! Team and Enterprise plans include API access for programmatic course management. We also offer an MCP server for integration with AI assistants like Claude.

Frequently Asked Questions