Frequently Asked Questions

General Questions

What is CourseForge?

CourseForge is a comprehensive platform for creating, managing, and delivering online courses. It combines powerful content creation tools with AI-assisted generation to help educators build engaging learning experiences.

Who is CourseForge for?

CourseForge is designed for:

• Educators and teachers
• Corporate trainers
• Content creators
• Educational institutions
• Training organizations
• Anyone who creates online learning content

How much does CourseForge cost?

We offer several pricing tiers:

• Free: Basic features for individual educators
• Professional: Advanced features and AI generation
• Team: Collaboration and team management
• Enterprise: Custom solutions for organizations

Visit our Pricing page for detailed information.

Account & Billing

How do I create an account?

1. Click "Sign Up" in the top right corner
2. Enter your email and create a password
3. Verify your email address
4. Complete your profile

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time from your account settings.

What payment methods do you accept?

We accept:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal (for annual plans)

Is there a free trial?

Yes! All paid plans include a 14-day free trial. No credit card required to start.

How do I cancel my subscription?

You can cancel your subscription at any time from Settings > Billing. Your access will continue until the end of your current billing period.

Course Creation

How many courses can I create?

This depends on your plan:

• Free: 3 courses
• Professional: Unlimited courses
• Team: Unlimited courses
• Enterprise: Unlimited courses

Can I import existing content?

Yes! CourseForge supports importing from:

• SCORM packages
• Word documents (.docx)
• PDF files
• HTML files
• Other LMS platforms (CSV format)

What content types are supported?

You can include:

• Text and rich formatting
• Images and graphics
• Videos (YouTube, Vimeo, uploaded)
• Audio files
• PDFs and documents
• Interactive quizzes
• Code blocks with syntax highlighting
• Embedded content

How does AI generation work?

Our AI assistant helps you:

• Generate course outlines
• Create lesson content
• Write quiz questions
• Improve existing text
• Translate content

You provide prompts, and the AI generates relevant educational content based on your requirements.

Course Management

Can I collaborate with others?

Yes! Team and Enterprise plans include collaboration features:

• Multiple authors per course
• Role-based permissions
• Comments and feedback
• Version history

How do I organize my courses?

Courses are organized into:

• Modules: Major topic areas
• Lessons: Individual learning units
• Content Blocks: Specific content elements

Can I reuse content across courses?

Yes, you can duplicate modules, lessons, or entire courses to reuse content.

How do I publish a course?

1. Complete all required content
2. Review and test your course
3. Click "Publish" in the course settings
4. Share the course link or embed it on your website

Student Experience

How do students access courses?

Students can access courses through:

• Direct course links
• Your website (embedded)
• Learning management systems (LMS integration)
• Mobile devices (responsive design)

Can I track student progress?

Yes! Professional and higher plans include analytics:

• Course completion rates
• Time spent on lessons
• Quiz scores
• Individual student progress
• Engagement metrics

Do you offer certificates?

Yes, you can create custom completion certificates that students receive after finishing your course.

Can students download course materials?

You can choose which materials are downloadable on a per-course basis.

Technical Questions

What browsers are supported?

CourseForge works on all modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge

Is there a mobile app?

Not yet, but our platform is fully responsive and works great on mobile browsers. A native app is on our roadmap.

Can I use my own domain?

Yes! Enterprise plans include custom domain support.

What about data security?

We take security seriously:

• SSL encryption for all data
• Regular security audits
• GDPR compliant
• SOC 2 certified
• Data backups every 6 hours

Where is my data stored?

All data is stored securely in Google Cloud with automatic backups and redundancy.

Assessments & Quizzes

What types of questions can I create?

We support:

• Multiple choice
• True/false
• Short answer
• Essay questions
• Fill in the blank
• Matching
• Ordering/sequencing

Can I randomize quiz questions?

Yes, you can randomize both question order and answer choices.

How is scoring handled?

• Automatic grading for objective questions
• Manual grading for essays and short answers
• Custom point values per question
• Partial credit support
• Pass/fail thresholds

Export & Integration

What export formats are available?

You can export courses as:

• SCORM 1.2 and 2004
• xAPI (Tin Can)
• PDF documents
• Word documents
• HTML packages

Does CourseForge integrate with other tools?

Yes, we integrate with:

• Learning Management Systems (LMS)
• Video platforms (YouTube, Vimeo)
• Cloud storage (Google Drive, Dropbox)
• Analytics tools
• Payment processors

Can I embed courses on my website?

Yes! Use our embed code to add courses to any website.

Support

How do I get help?

We offer multiple support channels:

• Documentation: Comprehensive guides and tutorials
• Email Support: support@courseforge.com
• Live Chat: Available on Professional plans and higher
• Community Forum: Connect with other users

What are your support hours?

• Email: 24/7 (responses within 24 hours)
• Live Chat: Monday-Friday, 9 AM - 6 PM EST
• Emergency Support: Available for Enterprise customers

Do you offer training?

Yes! We provide:

• Video tutorials
• Written documentation
• Live webinars (monthly)
• One-on-one onboarding (Enterprise plans)

Privacy & Compliance

Is CourseForge GDPR compliant?

Yes, we are fully GDPR compliant and provide tools for data management and user privacy.

Can I delete my data?

Yes, you can request complete data deletion at any time from your account settings.

Who owns the course content?

You retain full ownership of all content you create on CourseForge.

Still Have Questions?

Can't find what you're looking for? Contact our support team at support@courseforge.com or use the chat widget in the bottom right corner.